Düsseldorf Duty Free Airport terrace Permitted animal species and information on registration . Hence, we recommend our passengers to contact the airlines directly in these cases.
Your opinion is important to us! Baggage Luggage handling is part of what’s called ground handling services. Unfortunately, because we are not a client of these companies, we have no influence on their internal operations. That is why it’s best for passengers to contact the airlines directly with complaints about wait times at baggage claim.

The airport prepares for the peak travel traffic with an extensive set of measures and a seven-figure budget. Additional passenger guides, service team members who assist passengers with directions, and information staff are available in the terminal as needed. Find all contact information on the Website. What wait times I should prepare for? Discover Lufthansa.

Unfortunately, we are not able to influence the work processes and staffing decisions there. Extra Service for all visitors To this end, all our staff receive ongoing sensitivity training. Transport of animals. I left something behind at the security checkpoint All airport staff can be expected to be polite and friendly towards travellers. Webcams Staff is not being professional Along with all other airport staff, they are always available to assist travellers.Tracking and delivery of lost luggage is, according to transportation agreements between airline and passenger, the responsibility of the airlines. Checked baggage, carry-on baggage, excess, special and sports baggage. What does the airport do to manage on-going problems? All information at a glance What does the airport do to manage on-going problems? Please follow the recommendations of your airline or travel operator, because arrival times should be coordinated with the opening times of the check-in counters. Priority lanes are used when airlines request them. Workspace Extra Service for all visitors Frequently searched topics.

Extra Service for all visitors

The goal is to provide optimum conditions for travellers to North-Rhine Westphalia‘s (NRW) largest airport. Close. Customer Service Bitte geben Sie daher immer Ihren Namen, Ihre Ticketnummer (220 - xxxxxxxxxx), Ihren Buchungscode (6-stellig), Ihre Adresse und ggf. For questions relating to your baggage, please contact your airline or their handling partner directly. Please note: the airport’s transit zone is closed between 21.00 and 06.00 hours.

According to transportation agreements, baggage handling is between airlines and passengers, and is the airlines’ responsibility. Lounges Hence in Germany, air security controls are the responsibility of the Federal Ministry for Interior and the aviation security authorities. Why are there no buses / stairs upon landing? With approximately 64 million passengers a year, Frankfurt Airport is one of the three largest airports in Europe.
The company employs approximately 300 staff at sites in Frankfurt, Munich, Düsseldorf and Hamburg. The airlines and the service providers they are are responsible for these. All information at a glance The airport prepares for the peak travel traffic with an extensive set of measures and a seven-figure budget.

Please do not send any credit card information.Lufthansa Service Center/Flight bookings and service enquiriesComments, Complaints and Feedback after your flightBy phone: +81 363628114 (Tuesday–Thursday 14:00 – 17:00) Has your suitcase been lost or damaged?